STAKEHOLDER RISK
GROW
MEASURE
PROTECT
Our stakeholder risk service has 3 key components:
#1 STAKEHOLDER MAPPING
We start with your initiative, which could be entry into a new market, a new product, a new trend you seek to leverage and more.
Our research focuses on uncovering players that could hurt or hinder your initiative—or be hurt or hindered by it.
Stakeholders are more than just individuals: they can be organizations, entities or other companies.
Once we have identified the stakeholders, we use matrices to categorize them, such as:
Power vs. Interest—those with the most influence vs. those who are the most impacted
Supporters vs. Opponents—those on your side and on the opposing side
Impact vs. Dependency—which stakeholders depend on which other stakeholders for success
The next step is creating a visual framework to illustrate the web of relationships yet make them easy to understand. We’ll usually map stakeholders but may also map ecosystems or networks, if they’ll promote clarity.
With stakeholder mapping, you’ll quickly absorb the dynamics to take next steps.
Whether these steps involve building partnerships, identifying obstacles, creating a distribution network, or other actions, the key is that you’ll move with clarity and intention.
#2 STAKEHOLDER RELATIONSHIP ASSESSMENT
Knowing the stakeholders and their priorities may not be enough.
That’s why we categorize your company’s relationships with different stakeholders, such as:
- Strategic assets that will partner with you or advocate for you
- Neutral or weak contacts that should be strengthened
- Problematic of adversarial stakeholders that require engagement strategies
We develop these categories via in-depth interviews, surveys, sentiment analysis and focus groups.
Relationship scoring models like influence indexes provide an objective understanding of stakeholder perceptions and concerns.
We then use a relationship matrix to rate each stakeholder on trust, alignment, and collaboration potential.
With this service, you have a clear-eyed, data-driven perspective to base your strategies, which could entail lobbying regulators, identifying partners willing to integrate a new service, or promote adoption of a new payment product by merchants.
#3 STAKEHOLDER RISK MITIGATION
Once you’ve identified your key stakeholders and assessed your relationships with them, we help you mitigate the risks they pose through a structured, proactive approach.
- Pinpointing high-risk stakeholders based on their influence, interests, and history
- Modeling scenarios to gauge how likely each stakeholder is to act against your company—and the potential operational or reputational impact
- Designing agile engagement, communication, and partnership strategies you can deploy quickly during contingencies
- Continuously monitoring stakeholder sentiment and actions through surveys, media intelligence, and in-depth interviews with well-placed sources to anticipate challenges early and neutralize them effectively
This service is especially valuable for companies that have recently faced stakeholder pushback or public scrutiny, and need a more engaged, real-time risk management approach.
Yet given the pace of change in the payments industry, any company can benefit from defusing potential conflicts before they escalate—and from building the consensus that sustains long-term growth.
NEED TO KNOW MORE?
Contact us for case studies showing how our stakeholder risk services have helped other clients.
Contact us to set up a call to:
1. Review your stakeholder risk concerns
2. Determine which stakeholder risk research service(s) will deliver the optimal results for your company
FAQ
How can we identify the stakeholders who could help or hinder a new payments market entry, product launch, or strategic initiative?
PCMI’s Stakeholder Mapping service helps payments companies identify the organizations, entities, and other stakeholders that could influence an initiative, then categorize them using frameworks such as power vs. interest, supporters vs. opponents, and impact vs. dependency. PCMI also maps the relationships among those stakeholders so companies can move forward with greater clarity and intention.
How can we assess which stakeholders support us, which ones need stronger engagement, and which ones pose risk to our payments business?
PCMI’s Stakeholder Relationship Assessment service helps payments companies evaluate their relationships with key stakeholders by identifying strategic allies, weak or neutral contacts, and problematic or adversarial players. Using interviews, surveys, sentiment analysis, focus groups, relationship scoring models, and trust-and-alignment matrices, PCMI gives companies a more objective basis for stakeholder engagement strategy.
How can we reduce stakeholder-related risk before opposition, scrutiny, or conflict disrupts our payments business?
PCMI’s Stakeholder Risk Mitigation service helps payments companies pinpoint high-risk stakeholders, model how likely they are to act against the company, estimate the operational or reputational impact, and develop agile engagement, communication, and partnership strategies. PCMI also supports ongoing monitoring of stakeholder sentiment and actions so companies can anticipate challenges earlier and defuse conflicts before they escalate.
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